A teacher keeps canceling the Frontline jobs you book. Who can remove a substitute, are you paid, and are you on an excluded list?

A booked Frontline job can leave your schedule in two ways. The absence can be deleted, and the job is gone. Or you can be removed from it, and the job stays open for another sub. Your district's settings decide which accounts can do either, and the Frontline guide we read treats removal as an administrator's step that records who asked for it. Pay is not Frontline's decision. It depends on who employs you, when you were told, and the written policy of your district or agency. And if you can still see and book a teacher's jobs, then by Frontline's own description of the excluded list, you were not on that teacher's list when those jobs were posted. Only your district's Frontline administrator, or your agency if one employs you, can tell you which of these happened.

We read every page cited here on November 11, 2026. Frontline's current help articles on removing a substitute did not load for us, so the removal steps come from the Frontline Absence Management guide that Kelly Education publishes for administrators in the school districts it partners with, dated July 2022. Screens may have changed since. This is not legal or employment advice.

Two ways a booked job leaves your schedule

Kelly's administrator guide lists them as separate steps. Its instruction for canceling an absence is one line: "Click 'Delete' if you wish to cancel the absence." A deleted absence is gone for everyone.

Removing a sub is a different step. The guide's section on it opens, "If plans change for an assigned substitute, you can easily remove that substitute from the absence." The absence stays, and the guide says, "If the job is still in the future, absence management will begin to attempt to fill the job again with qualified and available substitutes." On a filled job, the guide's screenshot shows two buttons side by side, Remove Sub and Reassign Sub.

The removal window has two settings that matter to you:

• Requested By. The administrator chooses "who requested that the substitute be removed or if the substitute was a no-show." The guide adds, "Absence management will record this information." In the guide's example, the field reads Administrator.
• Allow substitute to see job after removal. The guide says, "Leave this box unchecked if you don't want this job to show up to the substitute as an available job after they have been removed."

So if the job you lost never shows up for you again, that fits either case: the absence was deleted, or you were removed with that box left unchecked. From your side, the two can look the same. And the window asks who requested the removal, not why.

The same guide describes placing a sub the school has lined up: "Only assign a substitute to an absence if you have already spoken with the substitute and arranged for the coverage." It also warns, "When a substitute is manually assigned, they are not notified by the system, so it is imperative they are directly contacted." The Reassign Sub button means a job can be moved to another sub after you have booked it. The guide does not say how often that happens.

Who can delete an absence or remove a sub

Your district decides. Kelly's guide opens with the caveat that "administrator permissions can vary based on the requirements of each school district and you may not have access to all features outlined in this guide." Frontline's help guide for employees, the teachers and staff who post absences, says the same of their tools: "Your district may have given you the ability to select a list of the subs you prefer to fill your absences." And Frontline's Popular Questions for Substitutes (a December 2024 copy) says of a sub's own Cancel button, "Each district dictates its job cancellation policy, and these system settings determine whether you can or cannot cancel a job."

We found no Frontline page we could load that says whether a teacher's own account can remove a sub, or delete an absence after a sub has booked it. So "the teacher canceled it" may be what happened, or the teacher may have asked the office, or the office may have acted on its own. If you were removed, the Requested By entry is where that is written down.

Are you on that teacher's excluded list?

Frontline's guide for employees says, "When you add someone to your exclude list you are preventing them from seeing absences that you create." That gives you a check you can run yourself. If a teacher's jobs still show up for you and you can book them, then by that description you were not on that teacher's list when those jobs were posted. A sub on the list would not have seen them.

Lists also exist above the teacher. Kelly's administrator guide describes a school settings tab that "Displays the list of all substitutes that are currently excluded from your school." If you still see other jobs at that school, a school list is not hiding them from you. Our post on Frontline's excluded substitutes list covers the teacher, school and district levels.

The check has a limit. A teacher could add you after the job you booked was posted, and then you would stop seeing that teacher's new jobs. If one teacher's jobs stop appearing while other jobs at the same school still do, that is a question for your administrator, not proof.

Are you paid when you are removed?

Frontline does not decide. Its FAQ for substitutes says, "Frontline Education is not a staffing agency. It does not employ substitutes," and tells subs to contact their district or staffing agency "for payment information or any questions about policies and procedures, specific absences, or troubleshooting."

Federal law sets no floor. The U.S. Department of Labor's Hours Worked Advisor says, "The FLSA does not require the employer to consider any of the time as hours worked or to give the employee show-up pay." Some states require pay when a worker reports for work and is sent home. Our post on pay for a job canceled the morning of covers those rules, which ones exclude or limit government employers, and what staffing agencies publish.

From your side, a removal is a canceled booking, so the same questions decide it: who employs you, when you were told, and whether you had already arrived. The answer is in your district's substitute handbook, board policy or bargaining agreement, or in your agency's handbook. If you were removed after you arrived, sign in at the office, and save the notice and a screenshot of the job so the time is on record.

How you find out

We found no Frontline page we could load that says what a sub is told when they are removed, or how that differs from a deleted absence. Kelly Education's Handbook Addendum, revised September 2025, tells its subs, "You will be notified of assignment modifications or cancellations via email and online on the scheduling system. You may also receive an automated call from the scheduling system."

What to ask, and whom

Frontline's FAQ says, "Please contact your local school district's Frontline Education Administrator." You can find your organization's contact details "via the Help Resources icon in the top right corner of the application." If an agency employs you, start with the agency. Ask by email, so the answer is in writing:

• Was the absence deleted, or was I removed from it?
• If I was removed, who does the Requested By entry show?
• If I was removed before the job started, was it recorded as a no-show?
• Am I on an excluded list for this teacher, this school or the district?
• Is there feedback on my work I should know about, and can I respond to it?
• Does the district or agency pay anything for a job removed on the day, and where is that written?

If you decide to stop booking one teacher's jobs, Frontline gives you two tools, and neither is aimed at one teacher. Rejecting a job hides that one job for good. The Schools preference works on whole schools. Frontline's FAQ says, "You can define which locations you want to see jobs for and those you want to avoid."

What we can't tell you

• What Frontline tells a sub who is removed, compared with one whose job was deleted. We found no Frontline page that loaded and says.
• Which accounts in your district can remove a sub or delete a booked absence. That is a district setting, and only your administrator can confirm it.
• Why any removal happened. The removal window records who requested it, not the reason.
• Whether the excluded-list check holds in every district. It is our reading of one sentence in Frontline's guide for employees, not a check Frontline describes.
• Whether the screens match today's Frontline. Kelly's administrator guide is dated July 2022.

Where Sub Hero fits

Sub Hero is independent and not affiliated with Frontline Education. On Standard and Pro, it sends a push notification, an email or both when a future job you booked is no longer on your Frontline schedule, as our post on a booked job that disappears explains. It cannot tell whether the absence was deleted or you were removed, who asked, or why. It never posts, messages anyone or changes anything in your Frontline profile, and it cannot win a job someone else booked first. Its filters work on school, district, position, day, time and length, not on a teacher.

Learn more: app.getsubhero.com

Plans start at $6.99/month. Works with Frontline Absence Management.